Privacy Policy

Last updated: December 2025

Who we are

We are Riva Blooms, a florist based in Mitcham, Surrey. Our website address is: rivablooms.co.uk. We are committed to protecting your privacy and being transparent about how we handle your personal information.

What information we collect

We collect information you give us directly when you:

  • Fill out our contact forms or enquiry forms
  • Call or email us directly
  • Book appointments or consultations
  • Place orders for floral arrangements

This typically includes:

  • Your name and contact details (phone number, email address)
  • Event details (dates, venues, requirements)
  • Any special requests or preferences you share with us

How we use your information

We use your personal information to:

  • Respond to your enquiries and provide quotes
  • Deliver our floral services and fulfill your orders
  • Communicate with you about your projects
  • Send you updates about your orders or appointments
  • Improve our services based on your feedback

We will never sell your personal information to third parties or use it for marketing purposes unless you specifically ask us to keep you updated about our services.

Cookies and website analytics

Our website uses Google Analytics to help us understand how many people visit our site and which pages are most popular. This helps us improve our website and services.

Google Analytics uses cookies (small files stored on your device) to collect anonymous information about your visit, such as:

  • Which pages you viewed
  • How long you stayed on the site
  • How you found our website
  • General location (city/country level, not your exact address)

This information is anonymous and cannot be used to identify you personally. We don't have a simple way to opt out of these cookies - if you don't accept this use of cookies, please don't visit our website.

How we protect your information

We take reasonable steps to protect your personal information from loss, misuse, and unauthorized access. Your information is stored securely and only accessed by our team members who need it to provide our services to you.

How long we keep your information

We keep your personal information for as long as necessary to provide our services and fulfill any legal obligations. Typically, this means:

  • Active customer information is kept while we have an ongoing relationship
  • Completed project information is kept for up to 7 years for business records
  • Enquiry information from potential customers is kept for up to 2 years

Sharing your information

We may share your information with:

  • Delivery services when we need to deliver flowers to you or your chosen venue
  • Venue coordinators when working on events (with your permission)
  • Our accountant for business record keeping
  • Legal authorities if required by law

We will always ask for your permission before sharing your details, except where required by law.

Your rights

You have the right to:

  • Ask us what personal information we hold about you
  • Request corrections to any incorrect information
  • Ask us to delete your personal information
  • Object to how we use your information
  • Request a copy of your information in a portable format

To exercise any of these rights, please contact us using the details below.

Contact us

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

  • Email: hello@rivablooms.co.uk
  • Phone: 020 8648 9876
  • Address: 3 Bramcote Court, Bramcote Ave, Mitcham, Surrey CR4 4LR

Changes to this policy

We may update this privacy policy from time to time. When we do, we'll update the "last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.